Term and Conditions

General Terms

 

I. Website usage

Welcome to Expert Multiservices Impex Ltd – Expert Tours websites: experttours.ro or expert-business-travel.com. Please read the contractual terms and conditions below (hereinafter referred to as “Terms and Conditions”) before accessing one one of the mentioned websites.

This Website is provided by Expert Multiservices Impex Ltd – Expert Tours with headquarters in 35A, Iancu de Hunedoara Ave., int 10, Bucharest, 011733 Romania, registered in the Romanian Trade Register under no. J40/25832/1993, Fiscal Code (VAT Number) RO4965500. Expert Tours is the trade name of the travel agency of Expert Multiservices Impex Ltd accredited by the Romanian Ministry of Tourism by license no. A 762 of 2011. Please note that all communication concerning Customer Relations will be sent to the address above.

 

II. Accepting the Terms and Conditions

Please read carefully all sections under Terms and Conditions before using our websites. Using any part of our Websites indicates your agreement in complying with all the terms and conditions. Booking any of the travel products and services on this website through our agents is also considered an understanding and acceptance of the Terms and Conditions.

If you do not agree on the Terms and Conditions of our websites, please do not use this Websites or make reservations through our agents. We reserve the right at any time to change or update the content without prior notification. Continuing to access and use our Websites implies your acceptance of any additions and alterations to the Terms and Conditions.

 

III. Services Provided by Expert Tours

Expert Tours provides business travel services both in Romania and abroad, at the highest standards. Experttours.ro website allows you to search, book and pay by the online payment system while expert-business-travel.com provides you with some insigths of our activity. Furthermore we have implemented ondemand taillored services that can be paied upon agreemed either via wire transfer or via personilized credit card payment links providd by our bank.

 

IV. Expert Tours acts as an Agent

Expert Tours acts as an agent for third party suppliers such as airlines, hotels, car rental companies and others (hereinafter referred to as “Tourism Service Provider”). Expert Tours will not be held liable for the products and services offered by tourism service providers and does not guarantee in any way (either explicitly or implicitly) the accuracy or quality of the products and services featured on the Website.

 

V. Using our Websites

You can use our websites under the following conditions:

  • You are over 18 years old and have the capacity to initiate legal actions;
  • You have the financial responsibility for all transactions made under your name or on your account;
  • You must provide accurate data about you or your family members;
  • You shall use the Website for personal interest only, for non-commercial purposes (which will be personal and non-abusive at all times);
  • You shall use the Website in order to obtain information and check the availability and suitability of our products and services;
  • You shall use the Website for legitimate purposes with the intention of purchasing our products and services;
  • You shall use the Website to access and receive information about your trip and/or your reservation data or in order to contact
  • Expert Tours for managing your reservation and travel preferences;
  • You shall use the Website in order to share your opinion, reviews or comments on Rolandia Travel products and services;

You agree not to use the Website in the following purposes:

  • to access, extract, use or copy any material or information on this Website in any commercial or illegal purpose. It is strictly forbidden to copy (whether by printing, storing on disk or any other way) to distribute (including distributing copies), to alter or falsify any material contained on the Website;
  • to make a fake, speculative or fraudulent reservation;
  • to access the Website in a way that interferes with or affects the performance of the Website/software or interfere in any way with the users of our Website.

Restriction of using the Website: Expert Tours reserves the right to prohibit access to the Website at any time without prior notification.

 

VI. Reservation policy

Any booking/reservation made via one of our websites or via email will be considered an intention to purchase a certain touristic product or service. If your request is accepted, you will receive an e-mail confirmation from Expert Tours and as a result this agreement will come into force. 

All tourism and travel-related services published on our websites are subject to availability by the Tourism Service Providers. The Terms and Conditions of the Tourism Service Provider (including passenger transport regulations imposed by the airlines) will additionally apply to the Terms and Conditions of this Website. The Tourism Service Provider terms and conditions may include provisions relating to payment procedures, liability, cancellation, booking changes and refund (if any) or any other restrictions.

All reservations are subject to availability. Expert Tours undertakes to send the User a written confirmation or a refusal within 48 hours after registering the reservation. If the payment is delayed, Expert Tours reserves the right to cancel the reservation. Expert Tours reserves the right to modify the travel conditions, whenever independent events happen, which will not affect the confirmed standard of the services provided.

Expert Tours shall notify the User in writing and obtain the User’s mandatory agreement concerning these changes before the arrival date. After the full payment, Expert Tours shall send the User all the travel-related documents within 48 hours.

 

VII. Intellectual Property Rights and Use of Materials and Information on the Website

The copyright, intellectual property rights and website content belong to Expert Tours. The Material contained on our websites is the property of Expert Tours or its affiliates, unless it is recognized as belonging to other third parties.

The name « Expert Tours » as well as the related trademarks, logos, graphics or artwork featured on our websites, email, brochures etc are trademarks of Expert Tours or its affiliates. Other company names, products or services featured on our websites may be trade marks of their respective owners.

You have no right or license to use such trademarks.

 

VIII. Website Changes

Expert Tours may change the design or content of its websites, including the availability of travel service providers, the database and other features of its websites at any time without prior notice.

 

IX. Privacy Policy

We fully value our clients, and therefore we have a high degree of respect for their privacy.

We are responsible for processing any personal information you provide to our websites and via email and we are notified, where required, in each country under the relevant data protection legislation of that country.

Personal information (information about you that is personally identifiable), such as your name, ID number, social security number, address, email address, or phone number will be used for travelling purposes only. The information may also be provided to the authorities as required by law.

You agree that the information you provide or that is obtained by us will be used in order to enable us to review, develop and improve the services which we offer and provide you (via mail, email telephone or otherwise) with information about new products, services and special offers we consider you will find valuable. We may also inform you about new products and services and special offers of selected third parties.

 

X. Changes to the Terms and Conditions

Expert Tours reserves the right to change or update the Terms and Conditions related to using our websites at any time, without prior notification to the Users. The updated version of the Terms and Conditions will be posted on the website as soon as the changes come into effect. Continuing to use our websites following any changes will constitute your acceptance of such changes.

 

XI. Governing Law

These Terms and Conditions constitute the entire Agreement between the User and Expert Multiservices Impex Ltd  Expert Tours and are governed by the laws of Romania.